1. What Is·Gossamer Gang, L.L.C.?

• *Gossamer Gang provides the rental of My Personal Collection of Vintage garments.

2. How do I rent from Gossamer Gang?

• Browse My Personal Collection of Vintage dresses.
• Visit the Booking Page:
  • Schedule a Fitting + Booking appointment, for a personalized experience.
  • Schedule a Straight Booking if you cannot make an appointment, or you know exactly what you want.
  • Schedule Oubliette's Option if you want me to curate your look.

Note: The fitting DOES NOT include tailoring the garment to your measurements, or specifications. The fitting is to insure your satisfaction with the way the dress fits, AS IS, with minor adjustments, such as: the addition, or removal of shoulder pads, or closures, reinforcing loose seams or embellishments.

3. Book for:

• 3 Days

4. When should I book a reservation? *Subject to availability.

• Sooner the better!
• At least 5 days prior to your Event Date, up to 3 months
  • Your Reservation Date is the day before your Event Date
  • Your Return Date is the day after your Event Date.

5. What form of payment is accepted?

• PayPal
• Cash
• All major credit cards with a U. S. billing address, with the exception of Hawaii, and Alaska.

6. How can I schedule a Fitting + Booking appointment?

• You can schedule your individual, 30-minute appointment, by visiting the Fitting + Booking

7. Do I have to pay a fee to reserve my Fitting + Booking appointment?

• No.

8. What do I need to do prior to my Fitting + Booking appointment?

• It is important for me to understand your style and fit needs, prior to your appointment.
  • Browse The Collection and fill out your booking request form..
• Gather ideas about the look you would like to achieve.
• Gather the undergarments and shoes you expect to wear with your rental.

9. Can I bring a friend to my appointment?

• Yes!
• If your friend would also like to try on, s/he must also make an appointment.
  • If there are no available appointments close together, please use the Contact Form to let me know, and I will try and work something out.

10. Can I schedule a group (3 or more people) Fitting + Booking appointment, or a bridal party?

• Yes!
• Appointments must be scheduled for each individual attending.
• Please schedule a Bridal appointment around 3 months before your wedding.
• Appointments are $25.00 per person.

11. Do I have to be a certain age to attend a Fitting + Booking appointment?

• 17 and younger, must be accompanied by a legal guardian.

12. Can I leave with my Fitting + Booking rental?

• Yes! *This is dependent on availability.

13. What is the Fitting + Booking appointment cancellation, or rescheduling policy?

• To cancel your appointment, please use the Contact Form.
  • Cancelations for a full refund of your deposit, can be made up to 14 business days before your fitting appointment.
    • 13 days or less, you receive Merchandise Credit.  Credit expires 1 year to the date.
  • Please write, "Cancellation” and the Booking Number in the Subject Field.
  • The appointment fee, less the cost of the Processing Fee, will be issued back to your credit card.
• To reschedule your appointment, please use the Contact Form.
  • Reschedule ONCE, up to 3 days prior to your fitting appointment.
    • *A request made, 72 hours or less, prior to your appointment, will not be considered proper notice.
    • Please write, "Reschedule” and the Booking Number in the Subject Field.

14. I want Marie Oubliette choose my look for me!

• Oubliette's Option
• Is your event at least 7 days away? Do you want a jaw-dropping look, but:
  • Do not want to, or have the time to search through, hundreds of dresses
  • Do not want to, or have the time for, a fitting appointment

15. Do I have to pay a fee for Oubliette's Option

• Yes!
• The Option fee is a non-refundable $125.00, plus the rental fee, and any shipping, or delivery costs associated.

16. To cancel ANY booking:

• Cancelations for a full refund of your deposit can be made up to 14 business days before your Reservation Date.
• Please write, "Cancellation” and the Booking Number in the Subject Field.
• Less the cost of the Processing Fee, will be issued back to your credit card.
• 13 days or less, you receive Merchandise Credit. Credit expires 1 year to the date.

17. How do I know the dress will fit?

• *I cannot guarantee fit.
• Your Fitting + Booking.
  • Choose three (3), to five (5), pieces to make best use of your appointment.
• The Contact Form.
  • Questions are encouraged to ensure your happiness!
• A Couple of Suggestions:
  • First go into your own closet, and choose your favourite, best fitting garment.
  • Measure the Key Notes: shoulders, chest, waist, and hips. Then search the database through the Measurements Filter for your best fit.
  • Remember, Vintage sizes run smaller than current sizing, so just looking for your "size," may net you a less than desirable fit, as well as unnecessarily limit you to specific dresses.

Note: The fitting DOES NOT include tailoring the garment to your measurements, or specifications. The fitting is to insure your satisfaction with the way the dress fits, AS IS, with minor adjustments, such as: the addition, or removal of shoulder pads, or closures, reinforcing loose seams or embellishments.

18. What if the dress does not fit?

• *Once a dress has been signed for, understand you will be charged the full rental fee.
• If unused, Merchandise Credit, less the cost of shipping, for accessories and saleable items. Credits expire,1 year to the date.

19. Refunds are issued in the following scenarios:

• Contact me immediately.
  • Your order never arrives.
  • Your order arrives after the Reservation Date.
  • You received the wrong order.
  • The order in question is grossly misrepresented.

20. How long does it take to process my refund / credit?

• 7 business days

21. Where can I find my Order Number?

• Your Order Number is located on several articles:
  • Email Confirmation
  • Rental Agreement
  • Dress Tag
  • Return Envelope(s)

22. Can I make a change to my order once it has been placed?

• Please use the Contact Form to make adjustments to your order.
• As long as the order has not been packed for shipment, changes will be made.

23. Was I charged twice?

• Your credit card will only be charged when you place your reservation.
• A pending authorization, a common bank practice ensures sufficient funds, and account authenticity. ·This authorization will clear usually within 48-72 hours.
• If you have questions, you should contact your bank directly.

24. Why was my card declined?

• If you receive a notification that your credit card was declined, please make sure to confirm the billing zip code you entered on your order, is the same as what your bank has on file.

25. Delivery Options.

• You may take away, schedule a time to pick up, or have your dress delivered, via UPS, FedEx, or courier service at your specified address.

26. How do I know my order will arrive on time?

• Guaranteed delivery by 8 p.m., one (1) day before your event.
• Delivery is Not Available on Sunday outside metro New Orleans.
• If your event is on a Monday, you will get your delivery on the Saturday before.
• Same day delivery, including Sunday, is offered to metro New Orleans areas for an additional fee.
• Return by 2:00pm, on final day of your rental, in the pre-paid envelope(s), at your nearest UPS/FedEx location.

27. Is a signature required for delivery?

• Yes!
• *Once an item(s) have been signed for, understand you will be charged the full rental fee.

28. What if I am not able to be home to sign for my order?

• It will be YOUR RESPONSIBILITY to:
• Have someone available to sign for the delivery.
• Reschedule the delivery with the carrier, after the initial attempt.
• *Once an item(s) have been signed for, understand you will be charged the full rental fee.

29. How much does shipping cost?

• Standard delivery: $12.95.
• Outside of New Orleans: next-day, or Saturday delivery: $35.
• Inside·New Orleans: same-day, next-day, Saturday, and Sunday courier delivery: $25.

30. Do you deliver to a hotel, or another address besides my home?

• Yes!
• Please put the Hotel Name in your communiqué.
• Please make sure to mark ATTN: Hotel Guest: Your Name.
• Please make sure the Hotel Concierge is expecting your delivery.
• Concierge, mailrooms, and front desks are able to sign on your behalf.
• *Once an item(s) have been signed for, understand you will be charged the full rental fee.

31. Do you ship to P.O. boxes?

• No.
• Please enter a valid residence, company, or hotel address for a successful delivery.

32. Do you deliver outside the continental U.S.?

• No.
• Orders must be returned from within the continental U.S.

33. What if my rental ends on a Sunday, or holiday?

• On that day, please drop the pre-paid return envelope(s) at your nearest UPS/FedEx location. Your package will be postmarked the following business day, and will arrive back to me "on time."

34. Will the item(s) need to be pressed upon arrival?

• I do my best to ensure your item(s) will arrive wrinkle free. Each is steamed before being sealed in a garment bag.
• If you receive item(s) with slight creases, please try steaming on low heat.
• Do Not steam fur!
• Use the Contact Form to ask for help.

35. What if I accidentally stain, or damage the dress?

• You are in a lot of trouble!
• I understand that some wear and tear may be inevitable, and take care of most minor damage myself.
• A $20 insurance charge will cover these types of situations.
• *Significant damage, and theft, is not covered under insurance.
• In these cases, you will be charged triple the posted Value of the item(s), plus the Rental Fee.

36. Who cleans the dresses?

• I take great care to clean the dresses. ·Each item is processed before it is sent to you.

37. How do I return my order?

• Confirm your Return Date: sent to your Email, on your Rental Agreement, or on the Dress Tag.
• Return your order in person. If you received your items on hangers and/or in a dress bag, please return in kind.
• Pack your Order: in the pre-paid envelope(s), and accessories in their coded packaging.
• Ship your Order: back in the pre-paid return envelope(s).

38. What if I return my order late?

• $50 PER DAY, for every day that your order is late.
• You can read my complete Late Fee Policy.

39. Can I keep, or purchase a dress?

• No!
• *Stay tuned for notices about Sale Items.

END