1. What Is·Gossamer Gang, L.L.C.?

2. How do I rent from Gossamer Gang?

Note: The fitting DOES NOT include tailoring the garment to your measurements, or specifications. The fitting is to insure your satisfaction with the way the dress fits, AS IS, with minor adjustments, such as: the addition, or removal of shoulder pads, or closures, reinforcing loose seams or embellishments.

3. Book for:

4. When should I book a reservation? *Subject to availability.

5. What form of payment is accepted?

6. How can I schedule a Fitting + Booking appointment?

7. Do I have to pay a fee to reserve my Fitting + Booking appointment?

8. What do I need to do prior to my Fitting + Booking appointment?

9. Can I bring a friend to my appointment?

10. Can I schedule a group (3 or more people) Fitting + Booking appointment, or a bridal party?

11. Do I have to be a certain age to attend a Fitting + Booking appointment?

12. Can I leave with my Fitting + Booking rental?

13. What is the Fitting + Booking appointment cancellation, or rescheduling policy?

14. I want Marie Oubliette choose my look for me!

15. Do I have to pay a fee for Oubliette's Option

16. To cancel ANY booking:

17. How do I know the dress will fit?

Note: The fitting DOES NOT include tailoring the garment to your measurements, or specifications. The fitting is to insure your satisfaction with the way the dress fits, AS IS, with minor adjustments, such as: the addition, or removal of shoulder pads, or closures, reinforcing loose seams or embellishments.

18. What if the dress does not fit?

19. Refunds are issued in the following scenarios:

20. How long does it take to process my refund / credit?

21. Where can I find my Order Number?

22. Can I make a change to my order once it has been placed?

23. Was I charged twice?

24. Why was my card declined?

25. Delivery Options.

26. How do I know my order will arrive on time?

27. Is a signature required for delivery?

28. What if I am not able to be home to sign for my order?

29. How much does shipping cost?

30. Do you deliver to a hotel, or another address besides my home?

31. Do you ship to P.O. boxes?

32. Do you deliver outside the continental U.S.?

33. What if my rental ends on a Sunday, or holiday?

34. Will the item(s) need to be pressed upon arrival?

35. What if I accidentally stain, or damage the dress?

36. Who cleans the dresses?

37. How do I return my order?

38. What if I return my order late?

39. Can I keep, or purchase a dress?

END

Policy Information

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2014 GOSSAMER GANG, L.L.C.